Terms and conditions

These terms apply to purchases in the SpezArt online shop.

Seller

Tomáš Sloboda KOVORYTECTVO, Podnikateľ-fyzická osoba-nezapísaný v obchodnom registri
Priehradka 23, 036 01 Martin
IČO: 37763423
DIČ: 2023049105
IČ DPH: SK2023049105
Živnostenský register Okresného úradu Martin, č. 506-12967
E-mail: info@spezart.eu

Delivery and payment

We ship within the European Union only, insured. Payment is by PayPal (cards accepted without a PayPal account) or bank transfer with a QR code. Your invoice becomes available in your account once we ship.

Right of withdrawal — 14 days

You may withdraw from the contract within 14 days of receiving the goods, without giving any reason. Use the withdrawal button — it is next to every order in your account and also works without signing in. You will receive an e-mail confirming the exact wording of your declaration and the time we received it; keep it as your proof.

• Send the goods back within 14 days of withdrawing.
• We refund within 14 days of receiving them back, or of you showing they were sent — whichever is earlier, by the same means you paid.
• The right does not cover goods made to your specification (resizing, engraving).

The electronic withdrawal function is provided under Directive (EU) 2023/2673, which requires it of shops selling to EU consumers from 19 June 2026.

Measurement and personalised offers

We measure how the site is used — only after you agree in the cookie bar. Until then nothing is collected: no cookie, and the measuring script is not even placed on the page.

We record which pages you opened and for how long, what you searched for, your device type and browser, where you arrived from, and — aggregated into a grid together with everyone else — where people click and how far they scroll.

We do not record your IP address, we do not fingerprint your browser (canvas, fonts, WebGL), and we keep no per-person trail. Behaviour is deleted after 90 days; you can withdraw consent at any time.

From what you searched for and looked at we may form a picture of what interests you and tailor an offer to it — profiling for direct marketing under the GDPR. You may object at any time and we must stop. We make no automated decisions with legal effect, and nobody is ever charged more because of how they browse: a discount we send is always on top, never a penalty for anyone else.

If something is left in your basket we may write to you with an offer. We do this only for our own customers and newsletter subscribers, at most once a week, and every message carries an unsubscribe link — once you use it we stop for good. You may object to this processing at any time.

Complaints

Open a request in your account — you will find the whole conversation there, with our answer. Complaints are settled within 30 days. Disputes may also be taken to the EU ODR platform.

In force from 24 Sep 2026. These terms are not legal advice.