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Pieces that arrived with a certificate — for instance diamonds and gemstones graded by ALGT, IGI or AIG — are delivered together with that documentation. You can also check a certificate number yourself in our provenance registry at https://www.spezart.eu/verify.

On the Verify page you enter the certificate number from the accompanying paperwork and the system shows what we hold on record for it. If the number is not found or the details do not match, contact us and we will look into it.

We ship by insured courier with signature on delivery. The level of insurance depends on the order value and is shown at checkout before you confirm — higher-value shipments automatically move to a higher tier of cover. You receive a tracking number by e-mail once the piece is sent.

Yes, we ship outside Slovakia. For destinations beyond the European Union, import duties or tax may arise in the destination country and are payable by the recipient under local rules. If you are unsure how this works for your country, write to us before ordering.

You can pay via PayPal (including card payment through PayPal) or by bank transfer. For transfers we e-mail you a payment QR code — scan it in your banking app and the details fill in automatically. Pieces are dispatched once payment has cleared.

Yes. Most pieces carry a "make an offer" button. If your offer meets the asking price we confirm it instantly and send a payment link. A lower offer is reviewed personally and answered by e-mail — we either accept it, propose a counter-offer, or explain why it will not work in that particular case.

Yes. Every piece can be reserved for a private viewing. You leave your contact details and a preferred date, and we get back to you by e-mail or phone to arrange the details.

If you are buying as a consumer, your statutory right to withdraw from a distance contract applies. The piece must come back undamaged and complete, including its documentation. Please contact us before sending anything back so we can arrange insured transport.